For agents
For agents
Track every customer conversation, read comments left by other agents, and let AI draft the first reply — then take over in one click.
WhatsApp CRM · Oman · KSA · UAE
Every conversation, every teammate comment — in one place.
A WhatsApp workspace for Gulf teams. Agents follow the full customer chat and read comments from colleagues. AI can take the first reply. Managers run campaign groups, import contacts, and report on closed conversations — in plain language, not Meta terminology.
Built for sales and support teams in Oman, Saudi Arabia, and the United Arab Emirates.
Rawasy Alitqan CRM / inbox
Inbox
Search conversations
Open
Closed
All
A
1
Aisha Al-Harthy
2mCan I reschedule Thursday’s delivery?
O
Omar Traders
18mInvoice 1842 is paid, thank you.
S
AI
Sara N.
1hDo you have the beige set in size M?
A
Aisha Al-Harthy
online
Can I reschedule Thursday’s delivery to Friday morning?
10:14
Noura · Agent comment
Prefers Arabic. Follow up on the Muscat delivery Friday.
Of course — Friday 9–11 is free. I’ll update the order now.
10:15 ✓✓
Type a message
Shared team inbox
Agent comments on every chat
Simple campaign groups
Made for Oman, KSA & UAE
15 days free
Create your company account today
Register your workspace, connect WhatsApp, and try the full platform for 15 days — shared inbox, agent comments, campaigns, reports, and more.
No card required to request an account. After approval you get 15 days to explore everything.
Built for agents and managers
Agents stay on the conversation. Managers stay on results — closed chats, campaign groups, and contact lists.
For managers
For managers
Report on closed conversations, send campaigns to groups, and import or export contacts. No need to learn Meta’s product names to get work done.
For agents
Follow every chat. Read what your teammates already know.
Open a conversation and see the full history with the customer — plus internal comments from other agents. Nothing is lost when a colleague takes over. AI can send the first reply; you step in when it matters.
- Track the full customer conversation in one shared inbox
- Read and leave comments for other agents on the same contact
- AI first replies, with instant human takeover
- Open and closed queues so you know what still needs a reply
Rawasy Alitqan CRM / inbox
Inbox
Search conversations
Open
Closed
All
A
1
Aisha Al-Harthy
2mCan I reschedule Thursday’s delivery?
O
Omar Traders
18mInvoice 1842 is paid, thank you.
S
AI
Sara N.
1hDo you have the beige set in size M?
A
Aisha Al-Harthy
online
Can I reschedule Thursday’s delivery to Friday morning?
10:14
Noura · Agent comment
Prefers Arabic. Follow up on the Muscat delivery Friday.
Of course — Friday 9–11 is free. I’ll update the order now.
10:15 ✓✓
Type a message
Rawasy Alitqan CRM / campaigns
Inbox
Campaigns
Ramadan offer — Muscat, Riyadh & Dubai
SendingSent
864
Failed
12
Remaining
324
VIP · Oman · KSA · UAE
1,200 Recipients
order_update
Ready
Campaigns
Send a campaign like you send a message — not like you fill a Meta form.
Pick a group, choose your message, and send. Campaign groups come from your contacts and categories. You do not need Cloud API, WABA, or other Meta jargon to reach the list.
- Campaign groups from your contact lists and categories
- Plain-language send: who, what message, go
- See sent, failed, and remaining on the same screen
For managers
See what closed — and who closed it.
Reports show open vs closed conversations, messages handled, and campaign results. Filter by agent and date so you know how the team is performing, not just how busy the inbox looks.
- Closed conversations by agent and date
- Message volume and campaign delivery
- Export reports when you need them offline
Rawasy Alitqan CRM / reports
Reports
Closed
128
Open
34
Messages
2,416
Agent
Closed
Messages
Noura A.
52
890
Khalid S.
41
764
Maha R.
35
762
Reusable messages
Write once. Reuse in chats and campaigns.
Draft the message, preview it on a phone, and reuse it whenever you need. Arabic and English both work. Approval stays in the background so your team is not stuck on WhatsApp terminology.
- Live phone-style preview while you write
- Arabic and English variants
- Ready-to-send status without the jargon
Rawasy Alitqan CRM / templates
Templates
Acme Trading — Muscat
Order update
Hi {{1}}, your order {{2}} is out for delivery. Reply here if you need to change the address.
Contacts
Import your list. Export it when you need it.
Bring contacts in from a spreadsheet, organise them into groups, and export anytime. The same list powers the inbox and your campaign groups.
- CSV import and export
- Groups and categories for campaign targeting
- Full conversation history on every contact
Rawasy Alitqan CRM / contacts
Contacts
Import
Export
Contacts
VIP
WhatsApp
F
Fatima Al-Balushi
VIP
+968 ···
G
Gulf Spare Parts
Lead
+968 ···
H
Hassan R.
Support
+968 ···
Connect the number your customers already message.
Link your WhatsApp Business number in a few guided steps. We keep the technical setup off your team’s plate so you can start chatting.
- Guided WhatsApp connection
- See when the number is live
- Send a test message before you go live
Rawasy Alitqan CRM / settings / whatsapp
WhatsApp
Connection status
Acme Trading — Muscat
- +968 9144 7909
- Connection status
- Ready
See when the number is live
AI
AI handles the first reply. Your agents keep the relationship.
Set how the assistant should speak and which questions it can answer. Agents see when AI is on a chat, read the thread and teammate comments, and take over instantly.
Up and running in three steps
-
1
Connect WhatsApp
Link the business number your customers already use. We walk you through it in plain language.
-
2
Bring your team and contacts
Invite agents, import your contact list, and set campaign groups.
-
3
Reply, comment, campaign, report
Agents work the shared inbox and leave comments for each other. Managers launch campaigns and review closed conversations.
Why Gulf teams switch
Agents never lose the thread
Every customer conversation lives in one inbox. A new agent picks up where the last one left off.
Comments between agents
Leave an internal note on a contact. The next agent reads it before they reply.
AI that hands off
First replies can be automatic. Humans take over without hunting through a separate tool.
Reports on closed work
Managers see closed conversations by agent — not just a pile of open chats.
Campaigns without the jargon
Build a group, pick a message, send. No need to learn Meta’s product names to reach your list.
Made for Oman, KSA, and the UAE
Arabic and English, right-to-left, and a product shaped for Gulf sales and support — not a US tool with a language pack.
Ready for a WhatsApp CRM your Gulf team will actually use?
Create your company account today and test the platform with a 15-day free subscription — or log in if you already have a workspace.